應屆畢業生
本科
2025-09-17 09:01:45
184人關注
職位描述
該職位已進行加V認證，請放心投遞
? Creates, owns, and manages the Customer experience. Supports the new business opportunities and income streams as well as developing the communication with our customers.
? As the external contact window, provide good customer experience and deliver high service standard to our tenants and visitors, including clarification of tenants’ queries, coordination to provide free and non-free daily services.
? As the internal contact window, coordinate with all internal co-workers to implement high quality daily customer services
? Assist to secure customer satisfaction rate, with the implementation of customer service plan, regular interaction, and communication with customers, continuously improvement of service quality.
? Formulate customer service work plans, standards, expenses, and related annual budgets
? Document filing and update on regular basis
? Operational performance analysis and report
? Build up the standard operational process and secure daily operation of reception area at office lobbies base on related procedures and processes. Deal with emergency, notify and coordinate relevant department
? Cooperate with MU Leasing and Finance on the collection and refund of tenants' rent, property fees and other related expenses
? Work with TC, FM, CO and other departments to follow up tenant decoration.
? Assist CS Leader to handle tenant complaints.
? Create and manage customized events and marketing activities together with our Partners, meeting places and IKEA and follow them up.
? Other position-related tasks assigned by line manager.
注：聯系我時，請說是在蘿崗人才網上看到的。
工作地點
地址：上海長寧區上海-長寧區上海薈聚上海薈聚
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
