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工作職責
1. Understand and master the latest/active fraudulent activities in the market and reduce/avoid fraud losses for clients through your valuable work.
2. System monitoring and telephone verification of suspicious transaction cases with guests to prevent any possible fraudulent activity, where a stolen or lost card needs to be replaced with the guest.
3. If fraudulent transactions are found, they should be referred to relevant departments for investigation of suspected fraud cases in accordance with procedures and procedures to minimize the risk of exposure and loss.
4. Handle inbound and outbound calls for fraud reporting and take proper actions to assist the bank to mitigate fraud risk.

1. 了解和掌握市場上最新/活躍的欺詐活動，通過您的寶貴工作為客戶減少/避免欺詐損失。
2. 對與客人的可疑交易案件進行系統監控和電話核實，以防止任何可能的欺詐活動，如被盜或丟失的卡需要為客人補發。
3. 如發現欺詐交易，應移送相關部門按照程序和程序對涉嫌欺詐案件進行調查，降低暴露和損失風險。
4. 處理欺詐報告的呼入和呼出電話，并采取適當措施協助銀行降低欺詐風險。

任職要求
1. Fluency in Cantonese and English is a requirement for this role.
2. Knowledge and experience of working within of Fraud or banking operate processes.
3. Excellent interpersonal skills with the ability to communicate with customers and external parties.
4. Highly effective and demonstrated oral and written communication skills with critical thinking.
5. Flexibility to work 24*7 shifts.

1. 粵語純正和英語流利。
2. 有反欺詐或銀行運營方面的工作經驗和知識。
3. 優秀的人際交往能力，擁有與客戶及外部各方溝通的能力。
4. 高效的口頭和書面溝通技巧，具有批判性思維。
5. 可接受7*24小時輪班。