3年以上
本科
最近更新
1077人關注
職位描述
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Exp Cust Exp Professional,Xi'an,BA
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities
80Processing Returns
80Customer Invoicing
80Deliver Forecast Reports
80Order Processing
WE VALUE
80A broad knowledge of principles and best practices in (customer service)
80Excellent team and communication skills
80An ability to take initiative and work with limited direction
80An ability to influence at the operational level
80Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities
80Processing Returns
80Customer Invoicing
80Deliver Forecast Reports
80Order Processing
WE VALUE
80A broad knowledge of principles and best practices in (customer service)
80Excellent team and communication skills
80An ability to take initiative and work with limited direction
80An ability to influence at the operational level
80Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
注：聯系我時，請說是在蘿崗人才網上看到的。
工作地點
地址：深圳南山區西咸自貿中心1區-A座
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
Derr..HR
霍尼韋爾(中國)有限公司
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電子技術·半導體·集成電路
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1000人以上
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外商獨資·外企辦事處
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浦東新區張江高科技園區李冰路430號
